Shipping & Delivery – Luna and Rosie
At Luna and Rosie, we take great care to ensure your jewellery is shipped quickly, safely, and beautifully packaged. Below you’ll find everything you need to know about processing times, shipping costs, and delivery expectations.
1. Processing Time
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or UK public holidays will be processed on the next business day.
2. Shipping Costs
- Free UK shipping on orders over £100.
- For orders under £100, shipping costs a flat rate of £3.20, calculated automatically at checkout.
3. Delivery Times
- Standard UK delivery: usually 2–5 business days after processing.
- International delivery: timing varies by destination (estimated delivery shown at checkout).
⚠️ Please note: delivery times are estimates. Busy periods (such as Christmas, bank holidays, or sale events) and courier delays may impact delivery times.
4. Tracking & Delivery
- Once your order has been dispatched, you’ll receive a confirmation email with a tracking link.
- You can check your parcel’s progress at any time through our Track & Trace page.
- All orders are sent using trackable shipping methods for peace of mind.
5. Delays & Issues
While we aim to deliver within the estimated timeframe, we cannot be held responsible for delays beyond our control, such as:
- Courier delays
- Severe weather conditions
- Peak season demand
If your order hasn’t arrived within the expected timeframe, please contact us and we will be happy to help.