Privacy Policy – Luna and Rosie

Last updated: 22 January 2025

At Luna and Rosie, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect personal data in the context of our online store and the sale of our products via lunaandrosie.com.

When you place an order or use our services, we process your data to ensure that your purchase is handled, shipped, and – if necessary – returned or exchanged correctly.

1. Data We Collect

When selling and shipping products, we may collect the following data:

  • Contact details: name, address, email address, phone number
  • Order and payment details: billing address, delivery address, payment confirmation
  • Account details: login details if you create an account
  • Customer service data: any information you provide when submitting questions or complaints
  • Usage data: technical information such as IP address and browser settings (via cookies)

2. Why We Use Your Data

We use your data solely to offer our products and fulfill your orders, including:

  • Processing payments
  • Shipping orders and managing returns or exchanges
  • Sending order updates and tracking information
  • Providing customer support and responding to inquiries
  • Improving our online store and shopping experience
  • Sending marketing communications and promotions (only with your consent)

3. Sharing Your Data

We only share your data with third parties when necessary to sell and deliver our products, such as:

  • Payment providers (e.g., credit card companies, payment gateways)
  • Logistics partners and shipping services
  • IT and hosting providers supporting our webshop
  • Marketing partners (only if you have subscribed to our newsletters or promotions)

We never sell your data to third parties.

4. Cookies

Our online store uses cookies to improve functionality, personalize your experience, and track anonymous statistics. You can disable cookies in your browser settings, but this may affect how the site functions.

5. Data Retention

We do not keep your data longer than necessary. Order and payment data are stored for as long as legally required (e.g., for administrative and tax purposes).

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Have your data corrected or deleted
  • Object to the use of your data for marketing purposes
  • Withdraw your consent for data usage

You can submit a request using the contact details below.

7. Security

We take appropriate measures to protect your personal data. However, no system is 100% secure. Please make sure you do not share your account details with others.

8. International Shipping

Because we ship internationally, your data may be shared with carriers or partners outside the EU. This always happens with appropriate safeguards in place.

9. Contact

For questions about this Privacy Policy or to exercise your rights, you can reach us at:

Contact

Luna and Rosie is the data controller for your personal data.